Frequently Asked Questions
Everything you need to know about your luxury purchase
Are your diamonds ethically sourced?
Yes, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.
Do you offer a warranty on your jewelry?
Every piece comes with a lifetime manufacturing warranty that covers any defects in materials or workmanship.
How do I determine my ring size?
We offer a complimentary ring sizer that can be mailed to your home, or you can use our digital sizing guide available on our website.
What is your return policy?
We offer a 30-day money-back guarantee on all standard items, provided they are in their original, unworn condition with all certificates included.
Is my shipment insured?
Yes, every order is fully insured during transit and requires a signature upon delivery to ensure your purchase arrives safely.
Can I customize a piece of jewelry?
Absolutely. Our expert jewelers specialize in bespoke designs; please contact our concierge team to begin your custom design journey.